Most organisations are experts in explaining what they do. But many fall short when explaining what experiences they create.
Every experience and service contain a “before, during and after”. Your [guests] [users] [customers] see you long before you see them (yes, Google is the frontpage of your website). Next thing, they arrive at your doorstep. How do you meet them, and what impressions do you make? Before you know it, they’re gone with the wind. How will they remember you, and will they come back?
We are service and experience designers. We follow people’s footsteps and track down experiences. We interpret them, analyze them and we advise you on how and where to improve.
What experiences do you create? If you want to dig deeper than your Net Promoter Score, give us a call.